Store Policy
Customer Care
Your satisfaction means a lot to us. We take pride in creating high-quality, handmade, and thoughtfully designed items, and we are always happy to help if you have questions or concerns.
If you need assistance with an order, product details, or customization questions, please contact us through our website contact form or email. We aim to respond to all inquiries within 1-2 business days (excluding weekends and holidays).
Please review all product details, sizing, personalization information, and shipping addresses carefully before completing your purchase. Once an order is placed, production may begin quickly and changes may not be possible.
HANDMADE DISCLAIMER
Because our products are handmade, slight variations in color, texture, or placement may occur. These small differences are part of what makes each piece unique and are not considered defects.
KINDNESS MATTERS
We value respectful communication and strive to provide a positive experience for every customer. We reserve the right to refuse service to anyone who engages in abusive or inappropriate behavior.
Privacy & Safety
We respect your privacy and are committed to protecting your personal information. Any information collected during checkout or communication (such as your name, email address, shipping address, and customization details) is used only to process and fulfill your order, provide customer support, or communicate about your purchase. We do not sell, trade, or share your personal information with third parties, except when necessary to complete your order (such as payment processors or shipping carriers).
Your safety and trust matter to us. All payments are processed through secure, trusted platforms, and we do not store or have access to your full payment information. Custom design details, messages, or images shared with us are kept confidential and used solely for creating your order. If you have any questions about privacy or data handling, please feel free to contact us.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments